NetSuite Business Analyst

Torus is hiring a NetSuite Business Analyst to support adoption and ongoing maintenance of its ERP platform. The role focuses on documentation, data governance, user training, troubleshooting, and configuring and improving NetSuite processes and features.

Responsibilities:

• Create and maintain comprehensive documentation for NetSuite configurations, business processes, and SOPs
• Monitor and improve data quality across transactions, items, BOMs, and master records
• Help troubleshoot issues in OneWorld/revenue recognition OR inventory/manufacturing
• Develop and deliver user training programs and coordinate UAT activities for new features
• Support users with day-to-day NetSuite questions and system guidance
• Maintain and optimize NetSuite forms, saved searches, dashboards, and reports
• Manage the NetSuite enhancement backlog, intake process, and release communications
• Gather business requirements and configure NetSuite elements including custom fields, forms, and workflows
• Partner with other members of the NetSuite Team to implement and refine solutions
• Other duties and projects as assigned

Requirements:

• 2–4+ years working with NetSuite in an Administrator, Business Analyst, or similar hands-on role
• Strong experience with NetSuite configuration including saved searches, custom fields, forms, and reports
• Demonstrated excellence in creating documentation, SOPs, or process guides for business systems
• Experience developing and delivering user training or leading system adoption initiatives
• Strong attention to detail with a process-oriented mindset and commitment to data quality
• Excellent communication skills with ability to translate technical concepts for business users
• Self-directed problem-solver who can work independently and manage multiple priorities
• Proficiency in reading, writing, and speaking English required
• Applicants must already have the legal authorization to work in the US without requiring any employer sponsorship
• Experience with NetSuite OneWorld in a multi-subsidiary environment, specifically with applied revenue recognition and billing knowledge (ASC 606/842, subscription or usage-based billing)
• Hands-on NetSuite Advanced Revenue Management (ARM) or SuiteBilling configuration experience, including usage-based/metered or SaaS/HaaS billing models
• Familiarity with order-to-cash processes in NetSuite: sales order through fulfillment, invoicing, and cash application; and how billing/rev-rec configuration connects to each step
• Familiarity with lease/equipment-financing systems (e.g., NetLessor/NetGain)
• Background in manufacturing, supply chain, or inventory-heavy business environments (BOMs, WIP, production transactions)
• Understanding of NetSuite integrations and middleware platforms
• Experience with FP&A or planning-and-budgeting systems (e.g., NetSuite Planning & Budgeting, Adaptive Planning, Vena)
• Experience with change management, process improvement, or operational excellence initiatives
• NetSuite SuiteFoundation, Administrator, or similar certification
• Experience with NetSuite Field Service Management (FSM) and/or Warehouse Management System (WMS) modules