Manager, Clinical Product Operations

Devoted Health is a healthcare company focused on improving the health and well-being of older Americans through integrated clinical, service, data, and AI capabilities. The Manager, Clinical Product Operations will drive clinical initiative deployment, optimize workflows, manage change adoption, coordinate cross-functional planning and rollouts, and use EHR expertise to improve clinical systems and practice alignment.

Responsibilities:

• Clinical Workflow Strategy: Partnership with Engineering/Data/AI/Operations team to support Enterprise goals. Partner with Clinical Informatics to map, document, and optimize current and future clinical workflows
• Initiative Planning: Collaborate with product and operational leadership to define priorities, participating with R&D planning, Central Initiatives planning and workflow intake processes to develop monthly sprint plans
• Rollout Execution: Plan and manage the end-to-end deployment of new clinical initiatives, overseeing the transition from pilot/Test Kitchen phases to enterprise-wide launch
• Change Management: Develop and distribute communication plans, rollout materials, and training resources to ensure seamless adoption
• Training & Support: Facilitate training sessions for end-users, educate designated SMEs and managers on launch initiatives, and provide post-deployment troubleshooting
• System Alignment: Leverage EHR expertise to enhance system functionality and ensure clinical practice alignment
• Performance Analysis: Evaluate usability, adoption, and operational impact; bridge frontline feedback to R&D teams to drive iterative improvements
• Adoption: Achievement of initiative adoption thresholds as defined by the Senior Leadership
• Usability: Maintenance of Orinoco (EHR) usability score targets to influence R&D investments
• Delivery: Adherence to enterprise change calendar; optimizing for transparency and timeliness of launch
• Impact: Documented scale, iteration, or sunset decision for all launched initiatives
• Documentation: Maintain current and discoverable standards for cross-functional enterprise-wide workflows

Requirements:

• Bachelor's degree with five years of healthcare or product management experience
• 2+ years experience with enterprise change management scaling
• Prior advanced or superuser EMR experience
• 2+ years experience in clinical project/process management or informatics experience
• Practicing Advanced Practice Registered Nurse (APRN) or Registered Nurse (RN) with 5+ years of clinical experience
• An active license to practice in at least one Devoted Medical market is preferred
• Master's degree preferred, with two years of telehealth experience
• Exemplary interpersonal and communication skills, with a solution-oriented, critical analysis mindset
• Highly motivated, capable of working independently or in teams, with strong organizational skills to prioritize multiple projects and meet deadlines