Product Operations Manager

Mytra is a robotics and distributed software company developing material-moving and storage solutions for the supply chain industry. The Product Operations Manager will build the company’s internal operating system, establish scalable operational processes from sales through deployment, and improve cross-functional information flow, documentation, and communication.

Responsibilities:

• Build and own Mytra's internal operating system: the information architecture and AI-assisted workflows that unify what today lives scattered across Slack, Notion, and Linear, so leaders can see what changed, what's at risk, and what's next, and dependencies get surfaced before they become fire drills
• Own the operational process layer from sales through deployment: turn verbal handoffs into written, repeatable process, and make sure decisions, customer changes, and new requirements reach everyone they touch
• Act as the cross-functional translator between commercial, product, engineering, and operations
• Set lightweight documentation and communication norms (and the incentives to make them stick), then build or configure the tooling on top, codifying best practices as you scale the Product Operations function

Requirements:

• Have proven experience in Product Operations, Program/Product Management, BizOps, or a Chief-of-Staff-style role at a scaling company
• You use agentic AI tools daily and have gone 0-to-1 on your own workflows and automations and/or internal tools others rely on, turning messy manual processes into systems that hold up
• Communicate with clarity and influence without authority, driving adoption across teams that don't report to them
• Are high-agency and entrepreneurial: ship a v1 fast, iterate to quality, and are comfortable defining a role that doesn't fully exist yet
• Know how to find the line between chaos and bureaucracy: enough process to leave a paper trail, never so much that it slows the company down
• ideally one building physical products or hardware + software
• Fluency with the tools our teams run on today (Slack, Notion, Linear) and a point of view on how they should fit together
• Experience standing up feedback, launch/beta, or documentation systems from scratch
• Comfort with data (SQL, spreadsheets) for wiring systems together and turning inputs into insight
• Experience in hardware product development processes
• Familiarity with the flow of information from CAD to PLM, ERP and MES systems