Sr. Product Manager

EMPLOYERS is a workers’ compensation company focused on innovative digital solutions for the insurance industry. The Senior Product Manager will drive digital product strategy, develop customer-centered products and services, and lead cross-functional teams through the product development lifecycle. The role also oversees product roadmaps, stakeholder engagement, go-to-market activities, testing, documentation, and performance metrics.

Responsibilities:

• Responsible for understanding and communicating the needs and preferences of a target personas. This involves gathering and analyzing customer feedback through channels such as surveys, focus groups, engagement and analytics data, interviews, and usability testing
• Responsible for setting OKRs for a product and validating business cases prior to significant investment
• Collaborate in the product design process to understand and prioritize customer needs, wants, and expectations by analyzing user data and feedback to improve the overall product experience
• Understand and contribute to the overall strategy of the company and align the product roadmap with that strategy
• Develop a clear and compelling product vision and create a roadmap that supports this vision. This involves gathering, analyzing, and synthesizing a combination of customer needs, corporate goals, market trends, and various sets of data to prioritize key features and milestones to deliver the vision
• Manage cross-functional team members including engineering, product design, marketing, and operations, to ensure the product is delivered on time with high quality
• Drive go-to-market strategy, successfully bringing products to launch, monitoring OKRs, and ongoing maintenance
• Identify potential risks and opportunities and make recommendations based on data insights to meet the intended customer needs
• Proactively seek new data sets and interpret data to make informed decisions about the product
• Stay current on customer trends and preferences to inform product strategy and roadmap
• Lead and manage a cross-functional team throughout the product development lifecycle, maintaining a high-performing team by setting clear goals and fostering a collaborative and inclusive culture
• Identify, prioritize, and effectively engage with all the key stakeholders involved in the product development process, including customers, internal teams, external partners, and other stakeholders
• Understand the needs and perspectives of each stakeholder group and effectively communicate the product vision and strategy in a way that is tailored to their specific needs and interests
• Build strong relationships with stakeholders, establish trust, and effectively manage expectations
• Lead the definition and documentation of product features, epics, stories and UAT criteria
• Produce and manage product roadmaps and backlogs, release planning and forecasting, and success metrics. Lead backlog grooming, sprint planning, and stakeholder sign-off
• Assist in coordination and contribute to User Acceptance Testing (UAT) across internal teams and vendors before production deployment
• Create training materials and self-service guidance for end users and stakeholders
• Create documentation of current and ideal state processes and workflows
• Other duties as assigned

Requirements:

• 5+ years of experience in digital product management of product suites used by internal and external customers
• 5+ years of experience in Agile and scrum processes and product development
• Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows
• Experience developing product vision, goals, objectives, and business requirements
• Experience in digital transformation and leading market analysis
• Knowledge of user-centered design, design thinking, and UX/UI practices
• Excellent business/client engagement skills
• Experience facilitating workshops and focus groups
• Experience developing instructional and procedural documentation and presentations
• High level of competence with MS Office, Atlassian suite, JIRA, and Lucid charts
• Bachelor's degree in product management, business, design, computer science, or related field or equivalent work experience
• open to candidates currently located in the United States who are able to work without sponsorship
• Knowledge of internal company systems preferred
• Certification as a scrum master and/or product owner preferred