Customer Service Rep I (Part Time)

GuideWell Source, through its WebTPA healthcare benefits administration business, is seeking a part-time Customer Service Representative to support providers and members. The role handles inbound calls, resolves benefit, claim, and eligibility questions, documents interactions, meets customer service metrics, and manages callbacks and escalations.

Responsibilities:

• Successfully complete our training program
• Answer inbound calls from providers and members
• Provide resolution for questions about benefits, claims and eligibility
• Document notes of each call to ensure all information is saved
• Ensure adherence of Customer Service metrics:
  • Average monthly After Call Work (AUX) time
  • Average monthly hold time
  • Average monthly staff time
  • Average monthly talk time
  • Average monthly quality
• Handle call backs and escalations as necessary

Requirements:

• 0-1 years related work experience
• High school diploma or GED
• Professional phone voice and etiquette
• Demonstrated proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are required
• Inbound call center experience in the health insurance industry