Customer Service Rep

Lincare is a company focused on providing premier CPAP services, and they are seeking a Customer Service Representative to support their military customers. The role involves communicating with customers to answer questions, resolve issues, and ensure compliance with physician directions.

Responsibilities:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Requirements:

• Experienced CSR with a love to serve our military customers and support our white glove CPAP services
• Must be based in the Mountain or Pacific time zones
• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records