ServiceNow Business Analyst

Guidehouse is an organization seeking a ServiceNow Business Analyst to support ServiceNow workstreams and consulting projects. The role translates functional requirements into technical solutions, collaborates with development teams and stakeholders, and supports process design, testing, training, documentation, and implementation improvement.

Responsibilities:

• Support ServiceNow workstreams, including interacting with clients and users to identify and translate functional requirements
• Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications
• Translating complex business requirements into technical designs and solutions using ServiceNow
• Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes
• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts
• Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications
• Staying current with ServiceNow products, features, and industry trends to drive innovation
• Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations
• Building functional work products such as, but not limited to, process maps, design documents, and communications
• Supporting functional product testing and training activities
• Creating technical and functional documentation for ServiceNow solutions

Requirements:

• An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
• Bachelor's Degree or equivalent experience
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
• Experience working in an Agile environment
• Agile, SCRUM, or SAFe certifications
• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
• Excellent verbal and written communication skills
• Strong analytical, problem-solving skills
• Ability to work effectively in a team environment
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
• Heightened attention to detail
• Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau
• Hands-on experience configuring ServiceNow solutions
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment