Sr. ServiceNow Business Analyst/Tester

BCMC is a technology and cybersecurity consulting company supporting Federal, State, and Local agencies. The company is seeking a ServiceNow Requirements/Test Engineer to support an Agile ServiceNow program for DoD customers by gathering requirements, managing user stories, developing and executing tests, and supporting production issue resolution.

Responsibilities:

• Works with client representatives to lead sessions to identify, extract, and define functional and technical requirements and uses cases. Be able to product requisite process flows, workflows, and use cases
• Identifies future state system requirements at various levels of abstraction and detail to document future state process flows
• Produces Agile Stories documenting epics, themes, and specific functionality needs, including descriptions, technical requirements and acceptance criteria/
• Manages user story backlogs and prioritizes according to the customer’s needs. And be able to perform demonstration of specific ServiceNow and/or integration configurations to support the user story requirements verification and validation
• Supports the Scrum Master on the sprint planning for each sprint release
• Collaborate with solutions Architects to understand the implementation details and scope of the release capability
• Develop test procedures, cases, and data supporting the user story to ensure it meets the acceptance criteria and does not break other areas of existing functionality
• Executes test cases and procedures from the test environment and work with developers and architects to resolve test defects
• Ensure bugs identified during the testing to include Government Acceptance Test are addressed timely
• Participate in and support all agile ceremonies - standups, planning, grooming, demonstration, etc
• Create and maintain documentation related to testing, including test plans, test cases, and test scripts using ServiceNow test management
• Be able to clearly articulate and demonstrate to the Product Owner on the requirements and technical configurations of the supporting capabilities and functionalities
• Support the production issues and work with the O&M team to ensure production issues are resolved

Requirements:

• Must be U.S. Citizen to be eligible for DoD Secret security clearance
• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience as a Test Engineer in an Agile development environment
• Have or ability to obtain a Security+ or equivalent Certification
• ServiceNow CSA certification required
• Experience with ServiceNow / Rest API integration including requirements gathering, test development, and management
• Experience with user story development and management in an Agile environment
• Experience with ServiceNow test management, test execution, and test script procedure development
• Experience with client-facing roles and ability to build rapport and trust
• Strong written and verbal skills
• Strong analytical/critical thinking skills
• Experience with ServiceNow Automated Test Framework is highly desired
• ATF experience is desired