Business Analysis & Testing Manager

EMPLOYERS is a provider of workers' compensation insurance and services. The Manager, Business Analysis & Testing will standardize Finance's business analysis and testing practices, define and validate requirements, and govern testing for cross-functional technology and system initiatives. The role will partner with Finance, IT, product, development, and vendor teams to improve delivery quality, process consistency, and auditability.

Responsibilities:

• Partner with Finance leadership and key stakeholders (e.g., the Controller, process owners, and subject matter experts) to gather, validate, and document business and systems requirements for technology and process initiatives — ensuring requirements reflect input from the people who own the processes
• Serve as the business/functional lead on assigned project initiatives — the primary liaison for business requirements and testing readiness
• Establish and maintain a regular cadence (e.g., biweekly) with the Controller and Accounting leadership to ensure ongoing alignment, gather input, and maintain engagement on requirements, testing, and process initiatives that affect Accounting
• Translate business needs into clear functional and technical specifications, working closely with IT and implementation partners to ensure delivered solutions meet the intended business outcome
• Design and author robust, reusable test scripts and test plans, and execute testing across system implementations, upgrades, and enhancements — building documentation that can be handed off for augmented UAT or knowledge transfer
• Design, stand up, and continuously improve a structured intake and evaluation process for assessing the requirements, feasibility, and testing needs of new technology solutions and process changes that impact Finance — establishing standardized processes, templates, and best practices that improve consistency, efficiency, and auditability, and laying the foundation for a Finance Center of Excellence in business analysis and testing
• Educate and build buy-in among Finance and cross-functional stakeholders on new standards and processes, ensuring consistent adoption and execution over time
• Serve as a lead business analysis and testing resource on major cross-functional system and process initiatives as they arise — such as core system upgrades, data platform implementations, and other enterprise projects — representing Finance's requirements and testing needs throughout the project lifecycle
• Drive cross-functional collaboration across IT and business teams to ensure alignment, transparency, and progress on system and process initiatives
• Deliver data-driven insights and recommendations to Finance leadership and product/technology partners to help inform strategic technology and process decisions
• Identify opportunities to modernize and streamline finance processes and systems, bringing a forward-looking, technology-informed perspective
• Act as a liaison between finance stakeholders and IT/vendor teams to ensure requirements are accurately understood and delivered
• Support change management, training, and adoption for new systems and process changes
• Provide coordinated project support across multiple concurrent cross-functional initiatives
• Assumes other responsibilities as assigned or needed

Requirements:

• Strong technology acumen in a finance context; ability to understand and work with data and data flow across integrated systems
• Demonstrated experience gathering and validating business/systems requirements in close partnership with stakeholders and translating them into functional and technical specifications
• Test strategy design, script authoring, execution, and defect management across system implementations and enhancements
• Strong cross-functional collaboration, communication, and facilitation skills, with the ability to work effectively across IT and business teams
• Proven ability to define their own approach and drive work independently, with minimal oversight
• Comfortable operating independently in a fast-paced, evolving environment with competing priorities and limited established process
• Process improvement and modernization mindset; able to design structured, repeatable processes (e.g., intake, evaluation, governance) where none currently exist
• Experience establishing or contributing to standards, templates, and best practices that bring consistency to business analysis or testing work
• Poised and credible communicating and partnering with senior stakeholders, in addition to day-to-day partners in IT and business
• Familiarity with project management fundamentals; experience partnering with IT/product/dev roles on system initiatives
• Strong technology proficiency in relation to finance systems and data; specific platform experience is less important than the ability to learn new systems quickly and understand how data flows between them
• Comfortable working with reporting and data tools
• Test management/work-tracking tools (e.g., Jira or similar)
• Microsoft 365 (Excel, Word, PowerPoint, Teams)
• Bachelor's degree in Finance, Accounting, Information Systems, or a related field
• 7-10+ years of experience in business/systems analysis, technology implementation, or software testing/QA within a finance or similarly regulated environment, including experience operating at a senior or lead level rather than purely execution-focused work
• Demonstrated experience working across multiple business systems or technology platforms
• Experience partnering with IT, product, and development teams on cross-functional system implementations
• Demonstrated track record of operating with a high degree of autonomy — defining their own approach and driving initiatives forward with limited day-to-day direction
• Insurance industry experience
• open to candidates currently located in the United States who are able to work without sponsorship
• prior exposure to a Center of Excellence or similar governance model a plus
• Experience with enterprise ERP and/or planning platforms a plus (e.g., Oracle Cloud ERP or similar)
• Experience establishing or contributing to a formal Center of Excellence, governance function, or similar standards-setting capability
• Experience supporting or managing system implementation projects end-to-end, from requirements and design through testing, go-live, and post-implementation stabilization
• Prior people leadership or informal team-lead experience a plus, though this role is currently an individual-contributor position