Product Marketing Manager II

Tailored Management is presenting a temporary Product Marketing Manager role supporting the growth of a Contact Center business. The role focuses on positioning and messaging, go-to-market planning, product launches, customer-facing content, sales enablement, and translating market insights into product marketing recommendations.

Responsibilities:

• Develop and refine clear, differentiated positioning and messaging for \•\•\•’s Contact Center solutions
• Partner with Product, Sales, Marketing, Enablement, and other teams to develop and execute go-to-market plans for new products, capabilities, and strategic initiatives
• Support product launches from strategy through execution, including messaging, launch materials, internal communications, and sales readiness
• Create compelling product marketing content, including pitch decks, solution briefs, web copy, customer presentations, and sales enablement materials
• Equip Sales and customer-facing teams with the messaging, tools, and competitive context they need to confidently engage customers and prospects
• Build a strong understanding of Contact Center buyers, customer needs, market trends, and the competitive landscape, and translate those insights into actionable recommendations
• Partner closely with Product teams to bring market and customer perspectives into product strategy and translate product capabilities into clear customer value
• Support competitive positioning and differentiation to help articulate why customers should choose \•\•\•
• Use qualitative and quantitative insights to evaluate go-to-market effectiveness and identify opportunities to improve

Requirements:

• 4–7 years of relevant experience, including experience in Product Marketing, preferably in B2B SaaS or enterprise technology
• Experience developing positioning and messaging and supporting product launches and go-to-market programs
• Strong ability to understand complex or technical products and translate them into simple, compelling customer value
• Excellent written, verbal, and presentation skills
• Experience developing high-quality customer-facing and sales enablement content
• Strong cross-functional collaboration skills, with experience partnering with Product, Sales, Marketing, and Enablement teams
• A balance of strategic thinking and hands-on execution
• Ability to navigate ambiguity, prioritize competing needs, and independently move work forward in a fast-paced environment
• Strong customer and market orientation, with the ability to turn insights into clear product marketing recommendations
• preferably in B2B SaaS or enterprise technology
• Experience in Contact Center, CCaaS, customer service, conversational AI, voice, workforce engagement, or adjacent technology categories
• Familiarity with Contact Center and customer experience buyers
• Experience marketing AI-powered SaaS products or bringing AI capabilities to market
• Experience supporting enterprise sales motions