DAY-TO-DAY RESPONSIBILITIES
Manage and maintain comprehensive hardware and IT asset inventories across all customer locations.
Add, assign, update, and track IT assets in DOJEMP systems, including AssetTrack, ServiceNow HAM, APM, and Sunflower databases.
Create and manage Excel trackers, Adobe PDF documentation, and supporting files for asset audits, acquisitions, transfers, and retirements.
Perform physical inventory duties on-site, including lifting, unpacking, tagging, transferring, and retiring hardware across multiple Washington, DC locations.
Support scheduled and ad-hoc asset audits, continuous data validation, and asset reconciliation activities.
Coordinate with Federal Leads to manage spare inventory stock levels across warehouses, image labs, and stockrooms.
REQUIRED SKILLS
Professional IT Asset Management / Configuration Management experience (12+ years with BS or equivalent; or High School Diploma with 5+ years of prior relevant experience).
Past IT support experience in a Windows office environment (5+ years).
Hands-on proficiency with ITSM ticketing and enterprise asset tracking systems (e.g., ServiceNow, AssetTrack, APM, Sunflower) (3+ years).
ADDITIONAL DESIRED SKILLS
Prior experience supporting Department of Justice (DOJ) components or federal government environments.
ITIL Foundation or specialized ITAM certifications (e.g., CHAMP, CITAM).
Active Public Trust clearance.
CANDIDATE PROFILE
The ideal candidate is a hands-on IT Asset Management Subject Matter Expert with strong technical and organizational discipline who thrives in a regulated government work culture. They possess exceptional written and verbal communication skills, a high level of customer service, and the physical capacity to manage hardware inventories on-site.
