Digital / Principal Product Operations Manager

Federal Express Corporation is seeking a Digital / Principal Product Operations Manager to drive operational excellence across a product portfolio or domain. The role leads cross-functional initiatives, scales planning and delivery frameworks, tracks portfolio performance, resolves systemic bottlenecks, and partners with senior product and engineering leadership.

Responsibilities:

• Defines and implements operational strategies for a portfolio of product teams or a large capability area
• Leads complex, cross-functional initiatives that span products, platforms, or business units
• Designs and scales planning frameworks, readiness checklists, value tracking, and tooling strategies
• Partners with senior product and engineering leadership to drive accountability and strategic alignment
• Drives initiative health reviews, delivery metrics, and OKR operating rhythms at the portfolio level
• Identifies systemic bottlenecks and implement solutions that streamline workflows across teams
• Acts as a subject matter expert and mentor to Product Ops Managers and Senior Managers
• Represents Product Operations in executive forums, roadmap reviews, and transformation initiatives
• Performs other duties as assigned

Requirements:

• Bachelor's degree in business or related field
• In lieu of a degree, 9 years of practical experience may offset education requirements
• Five years in product operations, agile portfolio management, or digital delivery leadership
• Demonstrated success leading operations for complex portfolios or high-risk strategic programs
• Deep understanding of business value frameworks, initiative scoring, and prioritization methods
• Expert in Agile, SAFe, and enterprise planning and delivery tools (e.g., Planview, Jira, ADO)
• Exceptional communication and executive presence—able to influence across levels and functions
• strategic thinker who thrives in ambiguity and excels at building order from complexity
• Some business travel may be required
• Experience leading portfolio planning cycles and managing multi-quarter roadmaps
• Proven track record in org-wide tooling or process transformation initiatives