Senior Product Operations Manager

Bestow is a vertical technology platform modernizing the life insurance industry through AI-powered infrastructure and automation. The Senior Product Operations Manager will improve product development lifecycle processes, own roadmap systems and governance, build Jira- and AI-enabled tooling, and drive product team reporting, meetings, onboarding, and continuous improvement.

Responsibilities:

• Partner directly with Product Management leadership to identify bottlenecks and friction in the PDLC and design solutions that improve PM velocity, quality, and consistency
• Own and evolve the PDLC stages PMs operate within, ensuring hand-offs (especially Discovery → Software) are clean and consistently followed
• Build and maintain "ready-to-develop & prioritized" backlog standards, and help enforce PRD quality before products move into development
• Lead process enablement: templates, playbooks, RACI, and rituals that scale with the team
• Architect and maintain our product operations technical stack, engineering robust configurations in Jira/Confluence and developing automated system integrations
• Identify and implement AI-powered tools and workflows that meaningfully speed up PM work — requirements drafting, backlog grooming, synthesis of customer insight — with an eye toward measurable efficiency gains
• Be the operational owner of the product roadmap — building the systems and infrastructure (Jira, Confluence, dashboards) that keep it structured, current, and trustworthy
• Establish governance standards for roadmap data (date confidence levels, field hygiene, update cadence) across all PMs
• Ensure the roadmap is complete, accurate, and easily accessible to key stakeholders
• Build reporting/dashboards giving leadership visibility into roadmap health and delivery risk via native Jira dashboards and new AI-built dashboards
• Collaborate with TPM and Implementation Managers to ensure release operations are delivering on our roadmap commitments to customers
• Work with technical communications, PMs, and Product Marketers to ensure that processes supporting release communications are completed in a timely manner IAW product release and launch timetables
• Work with Product leadership to plan and facilitate team-wide events (e.g., product all-hands, onsites, monthly product reviews, etc.), handling logistics and coordination so the team can focus on the content and connection
• Own the function-specific onboarding experience for new product managers
• Administratively support the product management leadership team
• Define and track metrics on Product team performance and process health
• Provide Product leadership regular visibility into capacity and process health
• Stay current on industry-leading Product Ops practices and AI-powered tooling

Requirements:

• • Bachelor's degree or higher
• • Minimum 5+ years of experience in product operations, product management, or similar roles within high-growth tech companies
• • Extensive experience with product management and collaboration tools:
• • Must have: Jira/Confluence, Claude (or other leading AI system)
• • Proven track record of implementing and optimizing product development processes, metrics frameworks, and operational systems that drive efficiency and quality
• • Experience with agile methodologies and the ability to adapt processes to fit different team needs while maintaining organizational alignment
• • Experience leading or actively contributing to a team's shift toward AI-native ways of working — identifying where AI genuinely changes the shape of a workflow versus where it's just noise, and helping a team adopt it with real discipline
• • Outstanding communication and stakeholder management abilities, with experience influencing cross-functional teams and executive leadership
• • Strong project management skills with the ability to manage multiple high-priority initiatives simultaneously in a fast-paced environment
• • Experience with resource planning, capacity management, and budgeting processes to optimize team efficiency and product delivery
• • Possess a strong data-driven approach to product operations having developed metrics, dashboards, and reporting frameworks that provide visibility into product performance and team effectiveness
• • Good to have: Jira Product Discovery, Cursor, Notion