Product Operations Manager II

Housecall Pro provides software solutions that help home service professionals streamline operations and grow their businesses. The Product Operations Manager II partners with enterprise and franchise customers to lead discovery, analyze operational gaps, define product requirements, and guide integrations and feature delivery. The role collaborates with Product, Engineering, Legal, and Business Development teams to turn complex partner needs into workable solutions.

Responsibilities:

• Conduct in-depth discovery sessions with strategic partners to understand business requirements and technical needs
• Lead partner calls and product demonstrations to showcase capabilities, surface constraints early, and build confidence in the solution
• Own detailed gap analyses, propose product solutions, and document product requirements
• Translate partner feedback, business inputs, and usage data into actionable product requirements and prototypes that Product Managers can build from without redoing discovery
• Collaborate with Engineering teams to support Application Programming Interface (API) integrations and enterprise technical solutions
• Partner with Legal, Business Development, and Product teams on feature Statements of Work, product exhibits, and feature prioritization
• Review prototypes and early builds with partners, validate fit against their real operations, and catch misalignment before launch rather than after
• Serve as the primary technical contact for strategic partners while handling escalations and tracking feature delivery
• Optimize workflows, product request backlogs, and escalation frameworks to accelerate feature delivery

Requirements:

• 5+ years of experience in product operations, technical account management, customer success, or product management
• Demonstrated ability to run discovery directly with enterprise or multi-location customers and translate what you hear into structured requirements
• Proven track record leading enterprise software integrations, API solutions, and complex multi-stakeholder projects
• Strong understanding of Software as a Service (SaaS) business models and enterprise operations
• Experience with product management tools (i.e. Jira Product Discovery, Confluence) and project tracking platforms
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Willingness to travel as needed to support partners, typically 15-20% annually
• Bachelor's degree in a relevant field (i.e. Business, Product, Computer Science), or equivalent work experience
• Strong technical aptitude; you can reason about integrations, data flows, and system constraints well enough to know when a partner's ask is a configuration problem versus a build
• Excellent communication and presentation skills across executive and cross-functional audiences
• Highly organized systems thinker with strong problem-solving skills and a bias toward action
• Customer-obsessed mindset with a passion for balancing partner advocacy with overarching business priorities
• Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and work