Account Manager / Inside Sales

Wesper is a mission-driven startup transforming sleep testing through wearable technology, cloud-native algorithms, and a mobile app. The Account Manager drives business growth by delivering clinical and technical training, managing customer relationships, supporting product adoption, and identifying account expansion opportunities. The role also provides technical support, resolves clinical issues, manages CRM data, and requires frequent travel within a designated territory.

Responsibilities:

• Travel within the designated territory to provide onsite training, installation, and technical support for all Wesper products and services
• Communicate effectively with all levels of the organization, ensuring clear understanding of technical and non-technical information
• Manage interactions with users under demanding conditions while maintaining a professional demeanor
• Lead group training sessions, delivering content in an engaging and informative manner
• Build and maintain strong working relationships with the Regional Sales Manager, providing feedback and updates on account status, customer needs, and product performance
• Manage and maintain the CRM system, ensuring data accuracy, tracking key performance metrics, and supporting account management efforts
• Conduct regular visits to maintain strong relationships with existing customers and ensure customer satisfaction
• Identify opportunities for account growth and expansion, driving sales and service opportunities within current customer accounts
• Take ownership of resolving advanced technical or clinical issues, collaborating with internal teams to implement solutions
• Provide comprehensive educational training to customers on the routine operation of Wesper’s hardware and software products
• Deliver training on hardware and software updates to ensure clients can fully utilize the latest system enhancements
• Conduct training sessions via telephone or Zoom for internal and external customers, including support outside of normal business hours
• Train customers on configuring and editing custom reports tailored to their specific needs
• Provide post-onboarding support to Wesper's growing customer base, assisting both technical and non-technical users with solutions for a wide range of technologies
• Travel up to 50% within the designated territory, with occasional national travel
• Possess a valid Driver’s License and maintain a dependable vehicle for business-related travel
• Attend regional and national industry trade shows
• Dedicated home office setup
• Located within 30 miles of a major airport to facilitate travel

Requirements:

• 3+ years of experience in account management, clinical training, or a related role
• Strong technical experience with troubleshooting in-lab and home sleep testing (HST) systems
• Familiarity with CRM software and operational management tools
• Excellent communication and presentation skills, with the ability to convey complex clinical and technical concepts to both technical and non-technical audiences
• Well-rounded clinical background with an interest in teaching and training
• Strong organizational and time management skills, with the ability to prioritize tasks effectively and meet deadlines
• Ability to work independently and proactively address challenges
• Proficiency with Google Workspace and related tools
• Travel up to 50% within the designated territory, with occasional national travel
• Possess a valid Driver's License and maintain a dependable vehicle for business-related travel
• Dedicated home office setup
• Located within 30 miles of a major airport to facilitate travel
• Education: Registered Polysomnography Technologist Certification (RPSGT) in good standing or similar certifications (e.g., RRT or CRT)
• A 2-year college diploma or a 4-year college degree with equivalent work experience in a related field
• Background in healthcare, medical devices, or remote patient monitoring
• Sales experience is a plus