Senior Site Reliability Engineer

Cross River builds financial infrastructure that powers payments, cards, lending, and digital asset capabilities. The company is seeking a Senior Site Reliability Engineer to ensure the reliability, scalability, security, and performance of mission-critical systems by establishing DevOps practices, managing cloud infrastructure, improving observability, and leading incident response.

Responsibilities:

• Define and enforce DevOps guardrails, standards, and best practices to ensure consistency, security, and compliance across engineering teams
• Enable Engineering teams to design, implement, and maintain CI/CD pipelines best to enable fast, safe, and repeatable deployments across all environments
• Co-Develop and maintain Infrastructure as Code (IaC) with Application teams using tools such as Terraform
• Establish and govern deployment strategies including blue/green, canary, and rolling deployments
• Build and maintain developer self-service tooling and internal platforms that accelerate delivery while maintaining governance
• Champion a "shift-left" culture by embedding reliability, security, and observability practices early in the software development lifecycle
• Help define, implement, and monitor Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets for critical services
• Build and maintain comprehensive observability stacks including centralized logging, metrics, distributed tracing, and alerting using tools such as New Relic, ELK, Prometheus, and Grafana
• Lead incident response and management, including on-call rotations, root cause analysis (RCA), and blameless post-mortems
• Perform capacity planning and performance engineering to ensure systems scale efficiently with business growth
• Identify and eliminate toil through automation, reducing manual operational overhead
• Conduct reliability reviews and chaos engineering exercises to proactively identify and mitigate failure modes
• Manage and optimize cloud infrastructure to balance reliability, cost, and performance
• Collaborate with software engineering teams to improve system architecture, resiliency patterns, and fault tolerance
• Support and maintain .NET-based services running across Windows and Linux environments

Requirements:

• We are seeking a highly skilled and motivated Senior Site Reliability Engineer with 8+ years of hands-on experience ensuring the reliability, scalability, and performance of mission-critical systems
• | SRE / DevOps Experience | 8+ years in SRE, DevOps, or Infrastructure Engineering roles |
• | Cloud Platforms | 5+ years with AWS (preferred); experience with multi-cloud is a plus |
• | Infrastructure as Code | Strong proficiency with Terraform |
• | CI/CD | Deep experience designing, building, and maintaining CI/CD pipelines and automation workflows |
• | Containers & Orchestration | Strong experience with Docker and container orchestration (ECS preferred) |
• | Observability | Proficiency with tools such as New Relic, ELK Stack, CloudWatch, Prometheus, Datadog, or Grafana |
• | Scripting / Programming | Proficiency in .NET, PowerShell, Python, Go, or Bash |
• | Operating Systems | Strong Linux and Windows systems administration skills |
• | Networking | Solid understanding of DNS, load balancing, CDNs, and network security |
• | Communication | Strong written and verbal communication skills |
• • Experience implementing and managing service mesh technologies (e.g., Istio, Linkerd, AWS App Mesh)
• • Familiarity with SRE frameworks as outlined in Google's SRE handbook
• • Experience with secrets management (e.g., HashiCorp Vault, AWS Secrets Manager)
• • Understanding of compliance and regulatory requirements in financial services (SOC 2, PCI-DSS, etc.)
• • Experience with chaos engineering tools (e.g., Gremlin, Litmus, AWS Fault Injection Simulator)
• • Experience supporting .NET applications in production environments
• • Financial industry / banking infrastructure experience is helpful, but not required
• • Crypto / blockchain infrastructure experience is helpful, but not required
• • Experience with GitOps workflows and patterns
• • Familiarity with cost optimization and FinOps practices in cloud environments