Site Reliability Engineer

Ford Pro is seeking an experienced Site Reliability Engineer to develop, enhance, and expand its global monitoring and observability platform. The role combines software and systems engineering to ensure the uptime, scalability, security, and maintainability of critical cloud services while driving adoption of global monitoring capabilities.

Responsibilities:

• Write, configure, and deploy code in Go and Javascript that improves service reliability for existing or new systems; set standard for others with respect to code quality
• Work within Google Cloud Platform (GCP) infrastructure, optimizing performance and cost, and scaling resources to meet demand
• Provide helpful and actionable feedback and review for code or production changes
• Drive repair/optimization of complex systems with consideration towards a wide range of contributing factors
• Lead debugging, troubleshooting, and analysis of service architecture and design
• Participate in on-call rotation
• Write documentation: design, system analysis, runbooks, playbooks. Provide design feedback and uplevel design skills of others
• Implement and manage SRE monitoring application backends using Golang, Postgres, and OpenTelemetry. Develop tooling using Terraform and other IaC tools to ensure visibility and proactive issue detection across our platforms
• Collaborate with development teams to enhance system reliability and performance, applying a platform engineering mindset to system administration tasks
• Develop and maintain automated solutions for operational aspects such as on-call monitoring, performance tuning, and disaster recovery
• Troubleshoot and resolve issues in our dev, test, and production environments
• Participate in postmortem analysis and create preventative measures for future incidents
• Implement and maintain security best practices across our infrastructure, ensuring compliance with industry standards and internal policies. Participate in security audits and vulnerability assessments
• Participate in capacity planning and forecasting efforts to ensure our systems can handle future growth and demand. Analyze trends and make recommendations for resource allocation
• Identify and address performance bottlenecks through code profiling, system analysis, and configuration tuning. Implement and monitor performance metrics to proactively identify and resolve issues
• Develop, maintain, and test disaster recovery plans and procedures to ensure business continuity in the event of a major outage or disaster. Participate in regular disaster recovery exercises
• Contribute to internal knowledge bases and documentation

Requirements:

• Bachelor's degree in Computer Science, Engineering, Mathematics or equivalent work experience
• 3+ years of experience as an SRE, Software Engineer, DevOps Engineer or similar role
• Solid programming skills in Golang and scripting languages, with a good understanding of software development best practices
• Proficient with monitoring and observability tools, particularly OpenTelemetry, Dynatrace or other tools
• Proficient with cloud services
• Experience with relational and document databases
• Ability to debug, optimize code, and automate routine tasks
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment
• Excellent verbal and written communication skills
• Candidates for positions with Ford Motor Company must be legally authorized to work in the United States
• Visa sponsorship is not available for this position
• Kubernetes and Google Cloud Platform (GCP) experience