Analyst Project Management

Hilton is a global hospitality company seeking an Analyst, Project Management to support its Hilton Reservations and Customer Care team. The role manages multiple projects and business-as-usual activities, coordinates project deliverables and meetings, maintains project documentation, analyzes processes, and implements improvements.

Responsibilities:

• Manage HRCC internal and corporate project deliverables using industry-standard project management tools
• Manage projects from initial consultation through full execution, ensuring communication of progress and status updates
• Maintain project plans and artifacts, reporting, and work with teams to build cases for project approvals
• Conduct and document business plans
• Study and document standard processes and implement change to improve efficiency
• Partner with Process Analysts to document and implement business and process changes
• Lead project meetings and serve as the project representative for HRCC, document business discussions, outcomes, actions, and risks
• Bring teams together to document tasks, assign owners and timelines, and create a framework for follow-up and execution
• Communicate status of projects, calling out risks and accomplishments
• As part of HRCC Shared Services, manage projects related to ongoing HRCC contact center operations and corporate projects, including implementations, site launches, and other projects

Requirements:

• Two (2) years of professional experience
• Proficiency in Microsoft PowerPoint and Excel (including maintaining complex spreadsheets)
• Proficiency in Microsoft Project or similar (such as Asana, Trello)
• Travel less than 10%
• Two (2) years' experience in project or program management, Shared Services, Agile methodologies, or business process improvement
• Two (2) years' experience working in a large, multi‑function contact center environment
• Proficiency with tools such as Visio and Smartsheet, coupled with the skill to craft compelling narratives using data, text, and visualizations
• PMP or relevant project management or Agile certification