Project Management Specialist

Accela provides cloud-based government software solutions for public sector organizations. The Project Management Specialist supports software implementation projects by coordinating customer engagements, managing project plans and communications, facilitating requirements and workshops, and tracking risks through go-live and transition to support.

Responsibilities:

• Coordinate software implementation projects from kickoff through go-live and transition to support
• Develop and maintain project plans, schedules, milestones, and status reports
• Serve as a primary point of contact for project communications and stakeholder updates
• Facilitate requirements gathering sessions, project meetings, and customer workshops
• Coordinate activities across delivery teams, including configuration, integrations, testing, reporting, and deployment
• Track project risks, issues, dependencies, and action items and help drive resolution
• Support change request management, project documentation, and delivery governance processes
• Ensure projects are delivered with a high level of quality and customer satisfaction
• Contribute to continuous improvement of project management practices and implementation methodologies

Requirements:

• 3+ years of experience in project coordination, project management, professional services, software implementation, or a related field
• Experience supporting customer-facing projects and working with cross-functional teams
• Strong organizational, communication, and time-management skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience preparing project plans, status updates, meeting notes, and other project documentation
• Strong problem-solving skills and a customer-focused mindset
• Ability to communicate effectively with both technical and non-technical stakeholders
• Bachelor's degree in Business, Information Systems, Geography/GIS, Computer Science, or a related field, or equivalent practical experience
• 3+ years experience working with Esri's GIS technology
• Experience supporting software implementation, configuration, integrations, or reporting projects
• Knowledge of utilities, local government, asset management, or related industries
• Familiarity with project management tools and implementation methodologies