Administrative Analyst

The Office of the Child Advocate Delaware is seeking an Administrative Analyst to support administrative operations impacting the Judicial Branch and act on behalf of the State Court Administrator. The role provides guidance and consultation, manages constituent and media relations, coordinates special projects, analyzes legislation and operational issues, and prepares reports and recommendations for agency leadership.

Responsibilities:

• Oversees constituent relations including resolving crisis situations in service delivery referred by the Office of the Governor (OGOV), legislators, other agencies, and the public. Ensures that constituent contacts are handled quickly and responsively
• Directs and conducts special projects that may involve issues of a sensitive or confidential nature
• Participates in planning, policy formulation, budgeting, and solving issues and challenges
• Reviews correspondence and reports, determines the level of authority that can handle requests, complaints, or issues, oversees tracking, reporting, and review of data to ensure compliance with applicable policies and procedures, and keeps the agency leadership appropriately briefed
• Tracks and analyzes proposed legislation that impacts the assigned agency, coordinates and follows up with staff, and makes recommendations
• Receives media requests, researches issues and data, and prepares appropriate media responses. Prepares press releases for circulation
• Provides liaison with internal and external executives and other leadership, OGOV, legislators, special interest groups, the media, council/commission members, state/federal contacts, and the public
• Responds to inquiries and complaints, and explains policies, procedures, regulations, and the agency’s position on issues to resolve problems
• Develops agendas and programs for meetings, conferences, or special presentations and represents the official at meetings and on task forces
• Plans, coordinates, and directs office activities and analyzes, recommends, and implements operating practices, policies, and procedures
• May supervise two or more merit full time positions. The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion
• Performs other related duties as required

Requirements:

• Three years' experience in performing administrative specialist work such as composing official documents, drafting and distributing communications or other materials, tracking and resolving issues with workflow, assisting with research, special projects, or data/information management, or other similar work in support of administrative, technical, program, and/or office operations
• Three years' experience in providing guidance and consultation to management, customers, and others on administrative matters
• Six months' experience in public relations, media relations, or communications such as establishing and promoting a positive image with the public and informing or influencing specific audiences using internal and external communications such as public forums, journalism, writing, marketing, advertising, promotions, or special events
• Six months' experience in project management such as planning, developing, implementing, managing, and evaluating projects to ensure objectives are met
• Six months' experience in narrative report writing