Implementation Project Manager

Staritas is seeking an Implementation Project Manager to lead end-to-end client implementations across multiple SaaS product lines. The role manages concurrent projects, coordinates cross-functional teams, serves as the primary client contact, and drives successful configuration, training, adoption, and go-live delivery.

Responsibilities:

• Lead and manage multiple concurrent implementations across multiple product lines from kickoff through go-live and hand off to support
• Serve as the primary point of contact for clients throughout the implementation lifecycle
• Develop and maintain detailed project plans, timelines, milestones, and risk logs
• Coordinate cross-functional teams including Product, Configuration, Client Services, Sales, and Support
• Facilitate client kickoff meetings, requirements gathering sessions, and status calls
• Own the creation and management of configuration tickets from initiation through completion, ensuring deadlines are met
• Conduct testing and validation of all configurations prior to client turnover to ensure quality and accuracy
• Proactively identify, mitigate, and escalate project risks and dependencies
• Ensure implementation scope, timelines, and deliverables align with contractual agreements and service-level expectations
• Communicate project status clearly to clients and internal stakeholders, including executive-level updates when appropriate
• Drive product adoption by ensuring clients are successfully configured, trained, and prepared for go-live
• Document implementation processes, best practices, and lessons learned to support continuous improvement
• Contribute to scalable implementation methodologies and standards as the business grows

Requirements:

• • Bachelor's degree or equivalent practical experience
• • 5+ years of project management experience, preferably in SaaS or technology environments
• • Demonstrated experience managing complex implementations with multiple stakeholders and dependencies
• • Strong understanding of SaaS delivery models, onboarding, and client implementation lifecycles
• • Proven ability to manage multiple projects and product lines simultaneously
• • Proficiency with project management tools and CRM platforms(e.g., Jira, Salesforce)
• • Excellent written and verbal communication skills
• • Strong organizational, problem-solving, and time-management skills
• • Up to 10% travel, based on business needs. While our roles are 100% remote, we do get together a few times a year for up to one week. Employees are given ample notice and attendance is expected
• • Experience implementing multi-module or multi-product SaaS platforms
• • PMP or other project management certification
• • Experience working within healthcare-related fields, including value analysis, supply chain, and/or alert and recall management
• • Background working in scaling organizations