Strategic Account Manager - Customer Growth

DealHub.ai is building agentic revenue technology to help businesses improve speed, intelligence, and governance across the deal lifecycle. The Strategic Account Manager will build and expand relationships with strategic enterprise customers, engage executive stakeholders, drive retention and growth, and partner cross-functionally to deliver customer value.

Responsibilities:

• Own the strategic relationship with a portfolio of DealHub’s enterprise customers
• Build and maintain trusted relationships with C-level and senior executives, and other business leaders
• Establish strong executive sponsorship for DealHub within strategic customers
• Develop a deep understanding of each customer’s business strategy, organizational priorities, challenges, and growth initiatives
• Position DealHub as a strategic business partner and trusted advisor, rather than simply a technology vendor
• Build multi-threaded relationships across customer organizations and reduce dependency on individual contacts
• Partner with Sales and Customer Success to develop and execute account growth and expansion strategies
• Identify commercial opportunities and influence the development of expansion opportunities within strategic accounts
• Lead executive-level business reviews and strategic customer meetings
• Act as a senior escalation point for strategic customers and coordinate with internal leadership to drive resolution of critical issues
• Work closely with Customer Success to ensure strategic accounts have strong success plans, executive alignment, and clear business outcomes
• Develop and maintain strategic account plans, including stakeholder maps, executive relationships, business priorities, risks, opportunities, and growth plans
• Drive customer advocacy, including executive references, case studies, customer events, and customer advisory programs
• Represent DealHub in executive customer meetings, industry events, and strategic customer forums
• Track and communicate account health, executive engagement, retention risks, and expansion opportunities to DealHub leadership

Requirements:

• 7+ years of experience in Strategic Account Management, Enterprise Account Management, Account Executive, Customer Success, or a similar role within a B2B SaaS company
• Proven experience managing strategic enterprise accounts and building long-term customer relationships
• Strong executive presence with the ability to communicate effectively and build credibility with senior decision-makers
• Strong business acumen and the ability to understand customer strategy, organizational priorities, and business challenges
• Proven experience identifying and driving expansion and growth opportunities within existing enterprise accounts
• Experience developing and executing strategic account plans
• Strong negotiation, influencing, and relationship-management skills
• Ability to operate strategically while maintaining strong attention to customer and business details
• Excellent verbal and written communication and presentation skills
• Strong cross-functional collaboration skills, with the ability to work effectively with Sales, Customer Success, Product, Support, and executive leadership
• Ability to manage multiple strategic accounts and priorities in a fast-paced, dynamic environment
• Self-motivated, proactive, and highly accountable
• Familiarity with CPQ, CRM, Billing, or Sales Enablement platforms is a strong advantage