Outbound Sales Development Representative

Community Phone is hiring an Outbound Sales Development Representative to generate pipeline by initiating personalized outreach to local services and community organizations. The role researches prospects, qualifies leads, books discovery calls for Account Executives, and shares market feedback with the team.

Responsibilities:

• Execute outbound sequences across cold call, cold email, and LinkedIn — personalized, not templated
• Cold call confidently — you're comfortable picking up the phone and starting real conversations with business owners and decision-makers
• Qualify prospects against our ICP and book discovery calls for Account Executives
• Hit weekly and monthly KPIs: dials, connects, emails sent, meetings booked, pipeline sourced
• Use our sales stack (CRM, sequencing tools, LinkedIn Sales Navigator) to work efficiently and stay organized
• Collaborate with marketing and AEs to align on messaging, target segments, and campaign feedback
• Feed intel back to the team — objections you're hearing, competitor mentions, market trends
• Always be improving — show up to coaching, engage in call reviews, and take feedback seriously

Requirements:

• Fluent English required
• At least one year of outbound sales experience — SDR, BDR, or similar role where you were generating pipeline from scratch
• Proven track record of meeting or exceeding outbound quota in a previous role
• Strong cold calling and cold email skills — you can open a conversation with someone who didn't ask to hear from you
• High level of organization — you manage your own pipeline and don't let things fall through the cracks
• Spanish is a major plus
• Experience selling to small businesses, local government, or community organizations
• Background in telecom, communications, or SaaS
• Familiarity with tools like Salesforce, Outreach, Apollo, or ZoomInfo
• Spanish fluency
• Prior experience at a startup or high-growth company where you had to figure things out as you went