Idealforce has contract position available immediately for a Business Analyst to join our customer in Phoenix,AZ. This is Hybrid Position.Please find below additional details about this job.Local Candidates.

Key Responsibilities:

Collaborate with business units to gather, analyze, and document business requirements related to Salesforce.
Translate business needs into functional specifications and work with developers to implement scalable solutions.
Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and deliverables.
Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities.
Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports.
Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
Develop and maintain detailed process flows, data maps, and documentation.
Conduct user training sessions and support change management efforts.
Maintain up--to-date knowledge of Salesforce platform capabilities and recommend best practices.

5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst, with at least 2 years working with Salesforce.
Proven experience in gathering and documenting business and technical requirements.
Strong understanding of Salesforce Sales Cloud, Service Cloud, or other Salesforce modules.
Ability to work with cross-functional teams in a collaborative environment.
Working experience with Agile methodologies (SCRUM / SAFe) and tools like JIRA or Azure DevOps.
Excellent communication, problem-solving, and analytical skills.

Preferred Qualifications:

Salesforce Administrator (ADM 201) or Business Analyst certification.
Experience with data migration, integration tools, or Salesforce APIs.
Knowledge of reporting and dashboard tools within Salesforce.

Required Skills

Need to have Salesforce experience
Need to have either Salesforce Sales Cloud or Service Cloud
Azure Devops or Jira Experience
Salesforce Admin certification

Preferred Skills

Managing Large Case Management systems

THIRD PARTY CANDIDATES: Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer :The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Business Analyst

Key skills

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