Bilingual and Non-Bilingual Customer Service Rep_ST

Dover Staffing is seeking Bilingual and Non-Bilingual Customer Service Representatives for a client’s high-volume call center in downtown Atlanta. The role involves responding to customers, learning call center processes, meeting performance metrics, and transitioning to remote work after on-site training.

Responsibilities:

• Experienced customer-service call center representatives are needed to work in a high-volume call center to respond customers
• Seeking an opportunity to be instrumental in our client's success
• Teachable and willing to learn the call center operations
• Driven by success and metrics
• Dependable, reliable, professional and show up to work everyday
• Ready to come onsite for training downtown for six weeks with no absenteeism

Requirements:

• • 2-4 years' experience in a high-volume call center environment
• • High School Diploma or GED equivalent
• • Knowledge and proficient computer skills in MS Office to include Outlook
• • Ability to learn processes, procedures, and apply knowledge acquired
• For Bilingual applicants, required language is Spanish and English speaking, read, and written communications
• • Strong critical thinking skills and analytical ability
• • Excellent customer service orientation
• • Excellent time management skills
• • Ability to type 45-50 wpm or high keystrokes per hour