Senior Product Marketing Manager - Campaign Management & Outbound

Five9 is a leading provider of cloud contact center software that helps customers use cloud innovation to improve customer experience. The company is seeking a Senior Product Marketing Manager to lead marketing for outbound dialer and campaign management products, including positioning, launches, enablement, competitive intelligence, and customer-facing campaigns. The role translates product capabilities into compelling messaging and collaborates with product, marketing, and sales teams to drive adoption and growth.

Responsibilities:

• Positioning and Messaging: Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers
• Product Launches: Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption
• Enablement: You'll partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages
• Competitive Intelligence: As Five9 competitive landscape expert, conduct research to understand rivals' strengths, weaknesses, and opportunities
• Sales Collateral: You will be responsible for developing sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages
• Marketing Campaigns: You will work collaboratively with the marketing teams to assist in developing a campaign, demand generation, website content, and other marketing activities
• Cross-functional champion: Collaborate with product management to understand our product vision and upcoming features, using your expertise on the market and customers to effectively communicate externally and shape our product's future
• Represent Five9 at events, webinars, and other customer-facing activities

Requirements:

• 5+ years of product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions
• Strong communication skills, including excellent verbal, written, and presentation skills
• Adept at working cross-functionally
• Fast learner, detail-oriented, and must enjoy fast-paced work environments
• This role is fully remote for candidates who reside outside the 30-mile radius of our San Ramon, San Fransico or Dallas, TX office
• For candidates who reside within 30 miles of our locations, this role is Hybrid and would require 3 days a week (Tu, W, TH) in office
• Bachelor's degree in Business or Marketing Management, MBA preferred