Salesforce Solution Consultant (Business Analyst)

Guidehouse is a professional services and consulting company seeking a Salesforce Solution Consultant to translate customer business requirements into scalable Salesforce solutions. The role leads discovery, solution design and configuration, documentation, cross-functional delivery, UAT, and go-live support across Salesforce engagements.

Responsibilities:

• Lead customer discovery and requirements-gathering workshops to surface business challenges, process gaps, and solution requirement
• Design and configure Salesforce solutions aligned with the Salesforce Professional Services Methodology (SPSM) and Well-Architected framework
• Develop Technical Design Documents (TDDs), solution blueprints, and configuration specifications to guide delivery teams
• Collaborate cross-functionally with Technical Architects, QA Consultants, Change Management leads, and Engagement Delivery Managers throughout the engagement lifecycle
• Serve as the functional subject matter expert on one or more Salesforce clouds (e.g., Sales Cloud, Service Cloud, Data Cloud, Agentforce) during active delivery engagements
• Support UAT planning and execution, including defect triage and resolution in partnership with QA
• Contribute to go-live readiness activities including data migration validation, training support, and hypercare coverage
• Participate in knowledge-sharing, internal enablement, and onboarding initiatives (e.g., Skill Up Lab, KSO-aligned activities)
• Maintain utilization targets consistent with AMERS delivery standards while delivering high-quality outcomes

Requirements:

• Minimum of FIVE (5) years of experience in a functional consulting, solution consulting, or business analysis role within a Professional Services or delivery environment
• US Citizenship is contractually required for this role
• Selected candidate must be able to obtain a Secret clearance
• Selected candidate must be able to travel up to 25%
• Familiarity with the full services engagement lifecycle — from discovery and design through build, UAT, and go-live
• Strong facilitation skills with the ability to lead workshops and communicate effectively with business and technical stakeholders
• Ability to document and communicate solution designs clearly through TDDs, process flows, and configuration guides
• Comfortable working in matrixed, cross-functional delivery teams
• Hands-on Salesforce configuration experience; relevant certifications strongly preferred (e.g., Salesforce Administrator, Platform App Builder, or cloud-specific credentials)
• Industry experience in a relevant vertical (e.g., Public Sector, Financial Services, Healthcare, Manufacturing) is a plus
• Agentforce Experience