Customer Service - Remote Call Center

Money Management International (MMI) is a non-profit agency focused on helping individuals and families achieve financial wellness. The Client Support Representative supports clients experiencing financial hardship who enroll in MMI’s Debt Management Plan and helps them progress toward financial independence through the repayment plan. This full-time remote call center role involves providing customer support in a virtual call center environment.

Responsibilities:

• For those who elect to enroll in MMI’s Debt Management Plan, our Support Counselors support their journey to financial independence for the life of the repayment plan

Requirements:

• Able to work in a fast-paced call center environment
• Able to use empathy working with people experiencing emotional distress
• Ability to work independently in a telework environment
• Technical skills needed to maintain your home office and utilize on-line tools to work efficiently in your role
• We can accommodate telework from home from the following states: AR, AZ, CA, CO, FL, GA, IL, IN, KS, LA, MD, MA, MI, MN, MS, MO, NC, NH, NJ, NV, NM, NY, OH, PA, RI, SC, SD, TN, TX, VA, WA, WI
• U.S. residents only
• Financial Services experience a plus!