Sales Development Representative (North America)

O’Reilly Media is hiring a Sales Development Representative to generate qualified pipeline by engaging prospective customers and understanding their workforce, technology, and business priorities. The role researches accounts, prospects and qualifies opportunities, collaborates with sales teams, and maintains accurate CRM data while connecting customers with O’Reilly learning solutions.

Responsibilities:

• Research target accounts and identify relevant stakeholders, business priorities, and workforce challenges
• Identify how prospective customers are approaching technical upskilling, AI adoption, AI literacy, and workforce enablement
• Prospect and engage potential customers through phone, email, LinkedIn, and other outreach channels
• Meet or exceed agreed-upon activity, meeting, and pipeline-generation goals
• Conduct discovery conversations, qualify opportunities, and schedule meetings and product demonstrations for the sales team
• Position O'Reilly's solutions around outcomes such as AI readiness, technical capability, employee development, faster innovation, and business growth
• Partner with sales teams to develop account strategies and personalized outreach
• Identify potential expansion opportunities and route them to the appropriate account team
• Maintain accurate and current activity, contact, and opportunity data in Salesforce
• Build a working understanding of O'Reilly's products, industry trends, competitive alternatives, and the evolving needs of technology teams

Requirements:

• 1-2 years of experience in a sales, business development, customer success, recruiting, or other customer-facing role
• A customer-focused, consultative approach and comfort initiating conversations with new people
• Ability to understand technical concepts and explain them clearly in customer-friendly terms
• Confidence in navigating questions and objections while building trust with prospective customers
• Strong verbal and written communication skills, with the ability to engage diverse audiences
• Strong critical-thinking, organization, and follow-through skills in a fast-paced, results-driven environment
• Experience with Salesforce and familiarity with sales tools such as LinkedIn Sales Navigator, Amplemarket, Gong, or similar platforms
• At this time, O'Reilly Media Inc. is not able to provide visa sponsorship or provide any immigration support (i.e. H-1B, STEM, OPT, CPT, EAD and Permanent Residency process)
• Prior experience as a Sales Development Representative, Business Development Representative, or in outbound prospecting
• Experience with SaaS, enterprise sales, learning technology, or workforce enablement solutions
• Familiarity with AI literacy, responsible AI adoption, technical-skills development, or related workforce trends