Field Service Engineer, Data Centers - ELSE

ABB is seeking a Field Service Engineer to perform start-up, commissioning, and post-start-up field services primarily for data center customers. The role leads on-site customer engagement, troubleshoots complex systems, coordinates service delivery, and drives safety, quality, and continuous improvement across electrification services.

Responsibilities:

• Lead on‑site customer engagement — Serve as ABB’s primary representative, ensuring strong communication, professionalism, and customer satisfaction
• Execute service work with urgency — Plan and deliver service tasks aligned with customer orders, quality standards, and first‑time‑right execution
• Identify system and operational improvements — Evaluate installed equipment and customer processes to uncover performance enhancements and eliminate pain points
• Communicate service opportunities — Capture and relay upgrade, service, and modernization opportunities to internal account teams
• Coordinate site preparation and subcontractors — Prepare job sites, support project teams, and oversee subcontractor activities
• Perform advanced field service tasks — Troubleshoot, diagnose, and resolve complex technical issues using certified tools and methods
• Ensure materials and equipment readiness — Prepare material lists and verify availability and quality of all required parts and tools
• Drive continuous improvement initiatives — Recommend and implement improvements to processes, products, and service delivery
• Complete technical documentation — Produce accurate reports, test records, and customer‑signed documentation for all assignments
• Provide technical consulting and mentorship — Act as a subject‑matter expert, coach colleagues, support certifications, and train customers
• Perform duties in Power Delivery & Electrification — Execute work in Power Delivery, Medium & Low Voltage Electrification, and Control Systems
• Champion safety and compliance — Uphold ABB’s safety culture, lead HSE practices, report hazards, and ensure proper PPE use

Requirements:

• HS diploma/GED with 10+ years hands‑on experience; OR associate/trade certification with 8+ years; OR bachelor's with 5+ years; OR HS diploma/GED with 5+ years equivalent work or military experience servicing critical power equipment
• Advanced theoretical experience across all aspects of electrical design
• Strong knowledge of NEC, safety codes, regulations, and QA requirements
• Excellent oral and written communication skills for technical and non‑technical audiences
• Proven ability to analyze issues, improve processes, and drive quality outcomes
• Able to work effectively with maintenance teams, engineering groups, and management stakeholders
• Project management or supervisory experience with demonstrated ability to lead and influence customers and peers
• Skilled in MS Office, Google Suite, and project/issue‑tracking platforms such as BIM, Compass, CxAlloy, and Procore
• Must be fluent in written and conversational English and currently authorized to work and live in the United States
• experience in Emerson RX3i/Proficy, ABB AC500/Automation Builder, CP600 HMI/Panelbuilder, Zenon/Cimplicity, Woodward Easygen/LSS, networking tools (Wireshark, IED Scout), and relay testing/configuration (Siemens, ABB REX640/SSC600/REF615/REG615, SEL, Multilin), plus RTAC configuration