Sr. Customer Success Manager (Public Sector & Endpoint Security) - Washington D.C.

Zimperium is an enterprise mobile security company providing mobile threat defense and protection against advanced cyberattacks and malware. The Senior Customer Success Manager will manage post-sale relationships for public sector and enterprise customers, including renewals, product adoption, business value realization, escalations, onboarding, and expansion opportunities. The role also requires collaboration with Engineering and Product teams and strong technical and domain expertise in mobility and security.

Responsibilities:

• Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
• Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities
• Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
• Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
• Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
• Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
• Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution
• Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues
• Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer

Requirements:

• B.S. in Computer Science or an equivalent engineering degree
• 10+ years of experience working with Enterprise software solutions
• 5+ yrs experience in customer success roles
• managing portfolio of large enterprise and/or Federal customers
• Self-motivated, strong problem-solving skills with good business acumen
• Ability to travel
• startup experience desirable
• preferably with security companies
• Domain expertise in Mobility & Security is highly desirable