Customer Success Manager

Mor Search is recruiting for a high-growth fintech building AI-powered infrastructure for financial institutions. The Customer Success Manager will own a portfolio of 15+ financial institution customers, leading implementation, adoption, retention, renewals, expansion, executive engagement, and data-driven QBRs.

Responsibilities:

• Launch & implementation
• Customer activation & adoption
• Retention, renewals & NRR
• Upsell & expansion
• Executive stakeholder management
• Data-driven QBRs

Requirements:

• Experience in Customer Success or Account Management within B2B technology
• Has owned retention, renewals, expansion or NRR
• Comfortable closing upsell opportunities
• Strong understanding of customer adoption / activation metrics
• Experienced running QBRs with senior stakeholders
• Ideally has experience selling into or working with banks, credit unions, fintechs or digital banking platforms
• Banktech / fintech experience
• Embedded technology experience
• Land-and-expand experience
• Previous sales or sales-adjacent experience
• Startup / scaleup experience