Customer Success Manager

Propel builds technology that strengthens the social safety net and improves how government benefits are delivered to low-income Americans. The Customer Success Manager will manage enterprise advertising accounts, optimize marketing campaigns, drive portfolio revenue growth, and serve as a strategic partner to customers and internal teams.

Responsibilities:

• Owning a portfolio of accounts generating $8-$20 million in annual revenue, with strong growth potential
• Implementing and optimizing marketing campaigns for your accounts, delivering great results that meet your customers’ goals
• Growing your portfolio by identifying opportunities to sell new placements and campaigns and increase budgets or pricing in ways that optimize existing campaigns
• Helping us build more scalable and efficient Customer Success tools by partnering with your product and tech counterparts to improve our systems
• Serve as a strategic partner and subject matter expert for customers, proactively offering recommendations and guidance to help them achieve their goals in reaching lower-income consumers
• Owning the commercial strategy for your vertical, building out a GTM strategy, ensuring we have the materials and story needed to sell, and partnering internally to optimize placements and campaigns for your vertical
• Proactively sharing learnings with teammates to improve our collective understanding of industry trends and best practices

Requirements:

• 8+ years of enterprise customer success or account management experience
• Experience with digital marketing at either a publisher, agency, or advertiser
• Exceptional written and oral presentation and communication skills. You'll spend a lot of time in front of your customers
• Strong problem-solving and project management abilities. You'll be responsible for campaign troubleshooting, launch timelines, experimentation management
• Demonstrated ability to juggle competing priorities and navigate ambiguity
• Strong attention to detail and comfort navigating technical systems - you'll be responsible for implementing new campaigns, analyzing performance data, and identifying optimization opportunities
• Excellent relationship-building skills, with a demonstrated ability to quickly build trust internally and externally
• Passion for building a business with a strong social mission at the intersection of private and public sectors
• Willingness to travel to conduct strategic planning sessions with key accounts at least once per quarter
• We're currently accepting applications from the states we have an established entity, which includes California, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Utah, Virginia, and Washington