Sr. Business Systems Analyst, Salesforce Quote-to-Cash (Remote)

CrowdStrike is a global cybersecurity company that protects organizations through an AI-native security platform. The Senior Business Systems Analyst will partner with business and engineering teams to optimize Salesforce CPQ, Revenue Cloud, and the broader Lead-to-Cash ecosystem, translating business needs into scalable solutions. The role also drives requirements, functional design, testing, Agile delivery, documentation, and AI-enabled process improvements.

Responsibilities:

• Partner with stakeholders across Sales, Channel, Professional Services, Finance, and Revenue Operations to lead requirements-gathering sessions, prioritize competing requests, and set pragmatic expectations
• Own functional deliverables end to end: process definition, requirements, fit/gap analysis, functional design, test planning and execution, training, and post-launch support
• Drive the pre-research phase independently — analyze data, validate assumptions, and identify trends without relying on developers to do your discovery for you
• Assess systemic impact of every change across the Quote-to-Cash ecosystem, including downstream effects on provisioning, entitlements, billing, and reporting
• Leverage AI tools to accelerate the delivery lifecycle — drafting requirements and user stories, generating functional designs and test cases, building proof of concepts and accelerators, and analyzing data to inform recommendations
• Apply AI-powered capabilities within the Salesforce platform (e.g., Agentforce, Einstein) to design experiences that reduce manual effort for sellers and partners
• Independently facilitate sprint planning, standups, retrospectives, backlog grooming, and cross-functional design sessions following Agile best practices
• Create and maintain process documentation, functional and architectural design artifacts, and Salesforce configuration best practices
• Help shape the custom-versus-configuration conversation, advocating for scalable, upgrade-safe solutions over one-off workarounds
• Stay ahead of Salesforce release cycles and industry practices, proactively bringing new capabilities to the business before they ask for them
• Build a fanatical focus on the seller and partner experience into everything you deliver

Requirements:

• 5+ years implementing, configuring, and supporting SaaS business systems at a software company, including at least 2 years hands-on with Salesforce CPQ or Revenue Cloud or any other CPQ application
• Working knowledge of the Lead-to-Cash / Quote-to-Cash lifecycle — products and price books, quoting and approvals, amendments and renewals, orders, and the handoff to billing
• Demonstrated use of AI tools to improve your own throughput and decision-making, with specific examples of where it changed your output or timeline
• Strong analytical and problem-solving skills, with the ability to synthesize ambiguous input into clear requirements and evaluate trade-offs across options
• Comfort working directly with data — building reports and dashboards, running queries or extracts, and using data to support a recommendation
• Excellent written and verbal communication skills, including experience presenting to and influencing senior leadership
• Solid understanding of the Salesforce platform, its ecosystem, and its declarative capabilities (Flow, validation rules, security model, sharing)
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
• Detail-oriented, organized, self-motivated, and a genuine team player who thrives in a fast-moving environment
• Bachelor's degree (technical degree preferred) or equivalent practical experience
• Ability to read Apex, SOQL, or LWC well enough to collaborate credibly with developers and troubleshoot independently
• Salesforce Revenue Cloud Advanced (RCA) project delivery experience
• Salesforce certifications: Administrator, Advanced Administrator, CPQ Specialist, Revenue Cloud, or Business Analyst
• Experience with partner/channel commerce, distributor and reseller models, or marketplace and eCommerce selling motions
• Familiarity with adjacent Quote-to-Cash tooling (billing systems, CLM, tax, ERP integrations)
• Consulting background, including Big 4