Business Analyst (Salesforce)

Dealer Tire is a family-owned international distributor of tires and parts that helps major auto manufacturers grow their tire businesses. The Business Analyst (Salesforce) performs functional business analysis, requirements definition, validation, process improvement, and Salesforce system expertise for IT projects. The role also leads project planning, customer support, testing, documentation, and stakeholder communication.

Responsibilities:

• Developing breadth and depth of knowledge, both Salesforce and other systems and process, in assigned functional area(s) and product(s), with a holistic view across broad processes and systems
• Recommending and developing business process improvements for assigned area
• Analyzing cross-functional impact of business and systems processes across organizations
• Working with users to identify and recommend desired process modifications and enhancements
• Documenting and modeling business processes and associated data, including both “as-is” current processes and “to-be” improved processes
• Delivery of system knowledge on projects to new and existing users of new workflow processes and Information Technology system and products
• Keeping customers informed of business analysis work progress
• Meeting regularly with customers and IT Management to discuss, prioritize and report on application enhancements
• Maintaining and enforcing existing technology and documentation strategy
• Responding to incident requests within established Dealer Tire Service Level Agreements
• Engaging users in reporting the issues; timely response back to users; engaging other IT resources as needed, documenting issue resolution; analysis of patterns and trends within the requests; properly coding time spent; closing the user tickets according to the agreed timeframes
• Working with appropriate IT resources to implement process and system improvements to reduce/eliminate root causes of incidents
• Providing system knowledge transfer to functional super users and help desk support
• Act as a trusted advisor for internal customers, aligning business priorities that require IT resources
• Create and maintain system roadmaps for internal customers
• Developing project timelines, milestones, and deliverables for assigned projects within defined high-level parameters of cost, time, and scope
• Applying change management procedures on projects to control scope
• Communicating issues and resolution timelines to meet project dates, escalating to IT Management when appropriate
• Providing overall project status to project stakeholders and IT Management
• Conduct product demonstrations for current capabilities and coordinating overviews of potential future capabilities
• Leading associates and management users in recording and communicating business requirements and defining acceptance criteria
• Working with associates to develop user acceptance test objectives, test plans and/or test scripts to verify and accept that business requirements have been met
• Executing system tests and user acceptance tests of system changes
• Planning and estimating business analysis work as described above
• Facilitate and follow standard operating procedures for implementation of system changes
• Scheduling and coordinating ongoing and future development efforts
• Monitoring adherence to established business analysis standards and guidelines
• Meeting project quality, schedule, and cost commitments, under pressure
• Other duties as assigned

Requirements:

• Bachelor's degree required
• Experience with Salesforce and other web technology
• Familiarity with Agile methodologies
• Minimum 3-5 years Salesforce business analysis experience
• Strong communication skills to multiple levels of the organization
• Microsoft Excel, Word, Project. Visio
• Facilitation and negotiation skills
• Ability to manage in a fast-paced environment**.**
• Continuous viewing from and inputting data to a computer screen
• Sitting for long periods of time
• Travel as necessary (<10%)
• Project Lead / Project Management experience preferred
• Jira / Atlassian / Confluence experience a plus