Product Designer, Payments

Whatnot is a live shopping and commerce platform connecting buyers and sellers across numerous product categories. The Product Designer will design seamless, trustworthy payment experiences across checkout, payouts, wallets, refunds, and other money movement products, while collaborating with product, engineering, data, finance, compliance, and risk teams.

Responsibilities:

• Design payment and value experiences across checkout, payouts, wallet, refunds, credits, coupons, gift cards, and emerging balance products on web and mobile
• Translate payment infrastructure, compliance, tax, and financial integrity requirements into intuitive product experiences
• Design both happy paths and recovery flows: failed payments, pending states, payment method switching, seller visibility, and resolution
• Create wireframes, prototypes, and polished product experiences for ambiguous, high-stakes money movement problems
• Help unify fragmented payment experiences across live, marketplace, tips, offers, and other purchase surfaces
• Use data, research, and experimentation to improve conversion, reduce payment friction, and increase buyer and seller confidence
• Contribute to the design system while advocating for accessibility, inclusivity, and scalable global patterns
• Design for live shopping constraints, where speed, clarity, and trust matter across auctions, flash sales, subscriptions, and other high-throughput moments

Requirements:

• 5+ years of experience in Product Design with a strong portfolio of shipped work
• Strong interaction and systems thinking—you can untangle complex flows and design for edge cases
• Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer, etc.)
• Deep understanding of user experience design principles and methodologies, including user research, wireframing, prototyping, and usability testing
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Proven experience designing zero-to-one products or new platforms, demonstrating your ability to thrive in ambiguous environments and define new product spaces
• Experience in e-commerce, marketplace platforms, or supply chain management is a plus