Senior Product Designer, (Senior Consultant, Experience & Design)

Fearless is a digital integration consultancy that combines technology, people, and organizational development to solve meaningful problems. The Senior Product Designer will lead the modernization of a large-scale public-facing government website by creating responsive, accessible, and user-centered experiences across platforms. The role includes developing Figma designs and reusable components, applying design systems, collaborating with content, accessibility, research, and Drupal teams, and mentoring peers.

Responsibilities:

• Lead the design of the future-state website experience across desktop, tablet, and mobile, creating intuitive and consistent experiences for diverse user needs
• Create wireframes, interactive prototypes, page layouts, and reusable components in Figma from concept through implementation-ready design
• Apply the Massachusetts Design System and approved Commonwealth design patterns while defining reusable patterns needed for the modernized experience
• Translate user research, personas, journeys, information architecture, navigation, and content requirements into intuitive interface designs
• Design reusable page types, components, and interaction patterns that can be effectively implemented and maintained within Drupal
• Partner with Content Strategy to translate information architecture, navigation, and content organization into cohesive user experiences
• Integrate accessibility throughout the design process in partnership with the Accessibility Lead, ensuring designs support applicable accessibility standards
• Collaborate closely with Drupal developers to validate technical feasibility, provide implementation guidance, and maintain design consistency through development
• Present design concepts to stakeholders, incorporate usability and customer feedback, and iteratively refine designs through approval
• Develop and maintain Design Playbook guidance, component specifications, and developer-ready documentation to support consistent implementation and future reuse
• Collaborates with cross functional teams
• Coach, mentor, and develop peers in a manner that allows for knowledge sharing that strengthens the design community within the organization
• Earn the trust of your customer and teammates by delivering world class services
• Drive accountability and delivery by ensuring project objectives are not only met on time but aligned with client priorities and Fearless standards of excellence. Anticipate risks and implement proactive solutions to keep initiatives on track
• Take ownership of risk management by monitoring deliverables across the team, identifying issues early, and coaching teammates on mitigation strategies while keeping leadership informed
• Shape client engagement and intelligence-gathering efforts by actively cultivating relationships with stakeholders, synthesizing insights across the client organization and partner ecosystem, and providing Fearless leaders with actionable recommendations that inform strategy and strengthen delivery outcomes
• Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling
• Offer and implement innovative solutions that include design best practices, tools, and research methods
• Serve as a trusted advisor in your area of expertise
• Lead and align stakeholders with product and project goals that drive adoption, retention, and customer satisfaction as well as Fearless success

Requirements:

• At least 3 years supporting enterprise-wide website modernization or digital transformation initiatives, with that work occurring within the past 5 years
• Participation in at least one government, higher education, or similarly regulated organization project
• Involvement in the implementation or support of at least one Drupal solution hosted on AWS
• Strong UX/UI design experience for large-scale websites or complex digital services
• Advanced proficiency with Figma, including wireframing, interactive prototyping, reusable components, and developer-ready design specifications
• Strong experience designing responsive, component-based experiences across desktop, tablet, and mobile
• Demonstrated experience applying design systems and reusable design patterns to create consistent digital experiences
• Strong application of user-centered and accessible design principles throughout the design lifecycle
• Experience translating user needs, information architecture, navigation, and content requirements into intuitive interface designs
• Demonstrated ability to collaborate with developers throughout implementation to ensure design feasibility, consistency, and quality
• Minimum of 6 years of total relevant professional experience
• Bachelor's degree or equivalent work experience is required
• Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions
• Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole
• Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks
• Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery
• Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations
• Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making
• Managing Priorities & Client Alignment: Skillfully negotiates and manages conflicting priorities to strategically align decisions, enhancing service delivery and client satisfaction
• Advanced Application: You can perform the actions associated with a skill without assistance. You are recognized within your immediate organization as "a person to ask" when difficult questions regarding required skills arise
• Familiarity with the Massachusetts Design System or comparable government design systems
• Background designing public-sector digital services
• Experience designing websites implemented in Drupal
• Knowledge and practical application of WCAG 2.1/2.2 Level AA requirements
• Experience with usability testing and user research
• Background supporting content-heavy website modernization initiatives
• Experience developing and maintaining design playbooks or reusable component libraries