Senior Business Sales Representative - SMB

Comcast is a telecommunications and technology provider offering connectivity, communications, networking, cybersecurity, wireless, and managed solutions to businesses. The Senior Business Sales Representative will handle inbound telesales for small-to-medium business customers, meet sales targets, promote bundled solutions, manage customer relationships, and deliver a high-quality customer experience.

Responsibilities:

• Deliver consistently high close ratios, higher revenue and multiple product business solutions
• Meet / exceed sales targets & quotas by generating sales from inbound calls; follow-up with potential customers to sell Business Services products or services to small and mid-size businesses
• Utilize knowledge of the latest products and services to promote the sale of bundled products and provide the optimal solution for the customer as well as articulate benefits of our products over other products
• Stay abreast of competitive landscape and emerging technologies to best position Business Services in the marketplace
• Identify improvement areas through a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers. Leads customers through a consultative process to best meet their communication needs
• Ensure Client Relationship Management (CRM) software is accurate and up to date on daily basis
• Manage the customer relationship from initial call through close, to resolve on the first call or escalate appropriately
• Provides testing and feedback to assist with deployment and adoption of new products, incentives, systems and other changes introduced into the sales channel
• Deliver best-in-class customer experience and represent Business Services in a professional and courteous manner to prospects and customers
• Keep up to date on product knowledge, industry information, and competitive landscape
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned
• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team - make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Requirements:

• High School Diploma / GED
• 2-5 Years of relevant work experience
• Client Relations
• Communication
• Sales
• Scheduling
• Teamwork