JOB DESCRIPTION
The Salesforce Platform Administrator II provides advanced system administration and platform support for agencies and departments across the State of Tennessee. This role supports small to medium-sized enhancements, user setup and security, and ongoing administrative needs across 11 statewide Salesforce orgs utilizing Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud. The Administrator II ensures all configuration and platform activities follow STS standards, governance processes, and security requirements. The position works closely with agency stakeholders, vendor partners, and internal Salesforce org owners to maintain stable, secure, and high-performing solutions that serve Tennesseans effectively. Experience working in public sector environments and multi-org Salesforce landscapes is preferred.
Roles and Responsibilities
Provide daily Salesforce administrative support, including user provisioning, profile and permission management, and security configuration.
Implement small to medium-sized enhancements such as page layout updates, flows, process automation changes, and minor data model adjustments.
Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.
Support functionality across orgs using Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.
Troubleshoot user issues, escalating complex concerns as appropriate.
Collaborate with agency partners to gather business requirements and translate them into actionable Salesforce configuration tasks.
Assist with release management, including sandbox preparation, testing coordination, and deployment support.
Ensure compliance with STS security, governance, documentation, and audit requirements.
Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs.
Update and maintain reports and dashboards based on agency needs.
Stay informed on Salesforce releases and recommend platform improvements where appropriate.
Knowledge, Skills, and Abilities
Strong understanding of Salesforce administration, including user management, security, object configuration, flows, and automation.
Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.
Ability to manage multiple tasks and competing priorities in a multi-org environment.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Understanding of Agile methodologies and iterative delivery approaches.
Knowledge of data management principles and Salesforce reporting.
Ability to work both independently and collaboratively with agencies, vendors, and internal teams.
Experience and Education
Graduation from an accredited college or university with a bachelor s degree in Computer Science, Information Systems, Business, or a related field. Three years of professional-level experience in Salesforce administration is required. Experience in public sector environments or multi-org Salesforce environments is preferred. Salesforce Certified Administrator and Salesforce Certified Advanced Administrator (Administrator II) certifications are required or must be obtained within the established timeframe.
