Customer Success Manager II- Remote

Akamai Technologies provides a distributed cloud-to-edge platform focused on improving internet performance, security, content delivery, and AI application capabilities. The Customer Success Manager II will manage public sector customer renewals, including forecasting, negotiations, contract closures, retention strategies, and identifying upsell and cross-sell opportunities. The role also involves stakeholder relationship management, churn mitigation, CRM tracking, and process optimization.

Responsibilities:

• Managing the full renewal lifecycle, including quoting, negotiation, and contract closure
• Ensuring accurate renewal forecasting and tracking within the CRM system
• Fostering relationships with internal teams, distribution partners, and external stakeholders
• Identifying and acting upon product upsell and cross-sell opportunities
• Monitoring engagement to identify at-risk accounts and mitigate potential churn
• Collaborating with operations to identify and implement process optimization improvements

Requirements:

• Have experience in public sector sales, renewals, or account management
• Show evidence of success in technology sales or customer success roles
• Possess excellent verbal and written communication skills
• Maintain organizational skills for managing high-volume portfolios and deadlines
• Demonstrate proficiency with CRM software and office productivity tools
• Apply a proactive, solutions-focused approach to handling complex situations