Senior Customer Success Manager

Wayvia, formerly PriceSpider, helps global brands use AI, data, and innovation to shape the future of commerce. The Senior Customer Success Manager owns a book of business, serves as the primary customer contact, and manages onboarding, adoption, expansion, and renewals. The role focuses on customer retention, revenue growth, satisfaction, data-driven insights, executive business reviews, and cross-functional relationship building.

Responsibilities:

• Own a book of business and manage the full customer lifecycle, including onboarding, adoption, expansion, and renewals
• Achieve retention, growth, and customer satisfaction goals
• Manage customer retention and customer retention initiatives
• Collaborate with the new sales team and other internal teams to deploy new customers and serve as trusted advisors
• Become an expert in e-commerce and our product suite
• Provide customers with valuable insights through data analysis and reporting
• Develop success plans and conduct quarterly business reviews at the executive level
• Build cross-functional relationships at user and executive levels across various teams and brands

Requirements:

• Bachelor's degree or equivalent experience
• 5+ years of experience in high-volume account management or customer success in digital media, e-commerce, technology platforms, or SaaS
• Proven ability to manage and grow a large book of business and share best practices
• Strong multi-tasking and priority-setting abilities
• Previous experience with compensation based on sales/revenue and retention goals
• Experience with major retailers (e.g., Amazon, Best Buy, Home Depot) is a plus