Senior Manager, Customer Success - Automotive AI

Podium is a company that brings AI Employees to local businesses, particularly in the automotive sector. The Senior Manager of Dealership Success will lead a team focused on driving customer success and adoption of AI solutions among dealerships, while also managing a high-performing team across the East Coast.

Responsibilities:

• Lead, coach, and develop a team of Dealership Success Managers across East Coast regional territories
• Drive retention, adoption, expansion, and overall customer success across the dealership portfolio
• Set clear performance expectations and hold the team accountable to results
• Partner closely with internal teams to ensure a consistent and high-quality customer experience
• Build trusted relationships with dealership leaders and executive stakeholders
• Use technical understanding to help customers and teams adopt Podium’s AI solutions effectively
• Translate customer goals into action plans that create measurable value and business impact
• Support team members in navigating complex customer situations, escalations, and renewal opportunities
• Drive operational rigor across the team through planning, coaching, and execution
• Travel regularly to support customers, field activity, and team development

Requirements:

• 10+ years of relevant experience in customer success, account management, services, consulting, or a related field
• Proven experience managing teams and delivering strong business results
• Strong customer-facing communication and relationship-building skills
• Technical aptitude and the ability to quickly learn new products, systems, and workflows
• Experience working in or around dealerships, automotive, SaaS, or other complex B2B environments
• A genuine curiosity about AI and how it can improve customer outcomes
• Comfort operating in ambiguity and solving problems without a perfect playbook
• Strong leadership presence, grit, and a bias toward action
• Ability to balance strategic thinking with hands-on execution
• Demonstrated ability to influence, coach, and drive accountability across a team