Customer Service Representative | WFH Entry-Level

AO, a proud member of the Globe Life family, is hiring Remote Customer Service Representatives to help working families understand and access life, accident, and supplemental health insurance benefits. The role involves meeting with clients virtually, guiding them through the enrollment process, and providing excellent customer service.

Responsibilities:

• Meet virtually with clients using Zoom
• Build relationships by understanding each client's needs
• Explain life, accident, and supplemental health insurance benefit options
• Guide clients through the enrollment process
• Respond to client questions and provide outstanding customer service
• Maintain accurate client records and documentation
• Participate in ongoing virtual training and professional development

Requirements:

• Strong communication and interpersonal skills
• Excellent customer service and problem-solving abilities
• Positive attitude with a willingness to learn
• Self-motivated and dependable
• Comfortable working independently in a remote environment
• Basic computer proficiency and reliable high-speed internet
• Customer service, retail, healthcare, hospitality, banking, education, military, or sales experience is helpful—but not required