Call Center - Customer Service Representative- Remote

Cognizant is a dynamic company seeking Remote Customer Service Associates who are eager to grow within the organization. The role involves providing technical assistance and support to clients while ensuring superior customer experiences.

Responsibilities:

• Answering a high volume of inbound technical phone calls
• Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR)
• Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope
• Documenting all issues comments and resolutions in appropriate software system applications

Requirements:

• High school diploma GED Certificate or equivalency
• Minimum of two years' experience in customer service including six months in a lower-level customer care representative role
• Ability to work in fast paced dynamic environment
• Open to coaching, adaptable and willing to try innovative approaches
• Dedicated quiet workspace
• Reliable high speed internet connection required
• Technical expertise with specialized applications, including knowledge of hardware, software, applications and preferred vendor systems
• Excellent verbal communication and written documentation skills
• Strong customer service skills
• Ability to work in a fast-paced team environment with excellent organizational skills
• Associate or bachelor's degree in healthcare management
• Understanding of the insurance industry, electronic claims, medical office knowledge and/or coding/billing
• Knowledge of claim formats (e.g., ANSI, NSF, and Print Image) and HIPAA transactions sets (e.g., 837, 835, 270/271, and 276/277)