Customer Experience Manager, Federal - Splunk (Remote)

Cisco is a leading technology company revolutionizing how data and infrastructure connect and protect organizations. They are seeking a Customer Experience Manager to drive the adoption of software and services, ensuring customer success and satisfaction while managing renewal risks.

Responsibilities:

• Partner with the regional sales manager, technical account manager and client architect to develop strategic adoption strategies
• Work with customer leaders to develop enterprise level customer success plans and Splunk roadmaps for successful adoption and value realization of all their products and services
• Articulate value-based differentiators of Splunk’s solutions while making existing use-cases captivating and farming new use-cases to grow
• Build and present quarterly customer business reviews to executives

Requirements:

• Must be a U.S. Citizen and have the ability to obtain a security clearance
• In order to be eligible for this role – candidates must maintain an active U.S Security Clearance Top Secret or higher
• Bachelors + 12 years of related experience, or Masters + 8 years of related experience, or PhD + 5 years of related experience, or equivalent relevant work experience
• Associate level (e.g., CCNA) or equivalent relevant certification expected
• 5+ years related experience in software, subscription services and IT/Security organizations
• Experienced, tenured, SaaS-focused CSM in Cybersecurity, IT Operations or Observability with a track record of delivering technology-based outcomes in Fortune 500 Customers
• Consistent track record working at an Executive (C-Suite) Level in both the Customer and Vendor side, advocating for and securing engagement and dedication at that level
• Ability to take a programmatic approach by establishing clear outcomes for customer journeys, establish clear milestone-based plans towards the objective
• Strong collaboration and dynamic presentation skills
• Self-motivated with a consistent track record in leading programs and knowledge of how technology drives customer's business
• Able to eliminate adoption obstacles using creative and adaptive approaches
• Comfortable working for a dynamic technical organization with large customers who will stretch our technology through scale and new use-cases
• Experience using Splunk or adjacent technologies in a large enterprise environment
• Experience leading or developing teams