Clinical Training & Customer Education Manager

Neuronetics, Inc. is dedicated to advancing mental health treatment through innovative technology and exceptional customer support. The Clinical Training & Customer Education Manager will lead clinical education initiatives, develop training programs, and collaborate with cross-functional teams to enhance customer success and patient outcomes.

Responsibilities:

• Design, develop, and continuously improve clinical education programs for healthcare providers, technicians, customers, and internal field teams
• Deliver engaging in-person and virtual training, clinical presentations, hands-on workshops, and certification programs
• Support customer onboarding and ongoing clinical education to drive confidence, adoption, and best practices in NeuroStar® Therapy
• Educate clinicians on treatment protocols, patient management, treatment planning, and safe system operation
• Develop presentations, videos, learning modules, assessments, job aids, and certification resources
• Partner with Medical Affairs, Marketing, Product Development, Reimbursement, Sales Enablement, and field teams to identify training needs and improve educational programs
• Gather customer feedback to help shape future training, product enhancements, and customer experience initiatives
• Maintain training documentation, certification records, and program reporting while ensuring compliance with applicable standards

Requirements:

• Bachelor's degree required
• 4-7 years of experience in clinical training, healthcare, medical devices, customer education, or a related field
• Experience interacting with healthcare professionals, clinical teams, or patients in a medical setting
• Strong communication, presentation, and facilitation skills
• Proficiency with Microsoft Office applications
• Experience in medical devices, behavioral health, neuromodulation, TMS, or related therapeutic areas
• Background in adult learning, instructional design, curriculum development, or certification programs
• Experience supporting field-based commercial or clinical teams