Senior Manager, M&A Project Management and TR Program Delivery

ServiceNow is an innovative company focused on AI-driven business solutions. The Senior Manager, M&A Project Management and TR Program Delivery will lead M&A integration and Total Rewards program management, ensuring effective execution across various corporate functions.

Responsibilities:

• Own end to end program management for People workstreams across concurrent acquisitions, from due diligence through Day 1 and post close
• Build and maintain master integration plans, dependency maps, RAID logs, and milestone tracking across functional leads
• Drive Day 1 readiness, including org hierarchy setup, Workday onboarding, benefits and payroll cut overs, and employee communications
• Serve as the primary integration point between People, TR, Corporate Development, Legal, and IT, translating deal objectives into execution plans
• Prepare and present status updates and escalation briefings for senior leadership
• Lead post close retrospectives and translate findings into repeatable playbooks
• Own program management for cross functional TR initiatives, compensation and performance cycles, platform rollouts, benefits programs, and policy changes
• Build and maintain project plans, track milestones, and surface risks across TR workstreams
• Partner with TR people technology specialists, compensation, performance, benefits, and mobility leads to sequence work and manage interdependencies
• Drive operating rhythm improvements across the TR function, standardizing how programs are planned, tracked, and reported
• Continuously improve both the M&A Global People operating model and TR program management infrastructure
• Document processes, build templates, and reduce reliance on tribal knowledge across both domains

Requirements:

• 8 to 12 years of progressive experience in program project management, HR operations, or management consulting, with meaningful M&A and Total Rewards exposure
• Proven ability to manage multiple concurrent, high stakes programs as an IC without direct reports
• Strong working knowledge of HR systems, particularly Workday, and comfortable navigating org hierarchy, EIB loads, and data integrity issues
• Track record of influencing senior stakeholders and driving decisions in matrixed organizations
• Experience with global integrations preferred, with awareness of cross border employment, works councils, and data privacy, a plus
• PMP or equivalent, a plus