HR Strategy, Policy and System Management
Develop and implement HR strategies, policies, and systems in line with the resort’s objectives and standardized HR practices
Continuously evaluate and enhance HR processes to ensure operational efficiency, compliance and best-in-class practices
Act as strategic advisor to senior management on organizational structure, workforce planning, and talent development
Prepare and manage the HR department’s annual budget
Human Resources Operation Management
Oversee the administration of all HR functions, including recruitment, onboarding, training, payroll, performance management, compensation and benefits, and employee engagement
Ensure compliance with Vietnamese labor laws, statutory requirements, and corporate policies
Oversee accurate and timely payroll and benefits administration
Maintain HR systems, employee records, and reporting in line with corporate and audit standards
Recruitment and Talent Development
Lead recruitment strategies to attract and retain top talent across all departments
Build strong partnerships with universities, hospitality schools, and recruitment agencies
Develop and implement training programs that enhance employee skills, service quality, and leadership capabilities
Drive succession planning and career development to build a strong internal pipeline for future leadership roles
Employee Relation and Workplace Culture
Create and maintain a warm, inclusive, and respectful work environment that promotes open communication, collaboration, and fairness
Serve as a mediator for employee grievances and conflicts, resolving issues promptly and fairly
Implement recognition programs, team-building activities, and host engagement initiatives to boost morale and performance.
Ensure adherence to ethical conduct and support a “Zero Tolerance” approach to harassment or misconduct.
Host Residence Management
Oversee the daily operation of the host residence, ensuring high standards of cleanliness, safety, and comfort. Manage occupancy, facilities maintenance, and budgets for staff accommodation.
Implement and enforce rules, regulations, and community guidelines for a harmonious living environment.
Partner with engineering, security, and housekeeping teams to maintain facilities.
Leadership and Team Management
Lead, coach, and develop the HR team to deliver best-in-class HR services.
Set departmental objectives, conduct regular performance reviews, and support professional development of HR hosts.
Ensure the HR function operates with integrity, efficiency, and service excellence. Represent the HR department in senior management and owner meetings.
