Project Manager

Acrisure Cyber Services is a full-service technology partner that helps businesses attain greater success and profitability through the strategic alignment of business objectives and technology. The Project Manager serves as the delivery lead for a portfolio of concurrent, client-facing technology projects, ensuring successful execution within scope, budget, timeline, and quality expectations while providing an exceptional client experience.

Responsibilities:

• Manage a portfolio of concurrent client-facing technology projects from initiation through completion
• Own project scope, schedule, budget, client communication, quality, risk management, and change control throughout the project lifecycle
• Ensure projects meet key performance objectives related to budget adherence, delivery timelines, and client satisfaction
• Review project documentation including Statements of Work, engineering scope, procurement requirements, and project readiness prior to project kickoff
• Develop and maintain detailed project plans, schedules, milestones, dependencies, resource assignments, and project documentation
• Facilitate internal project kickoffs, client kickoff meetings, recurring status meetings, and project closeout sessions
• Provide regular project status updates, meeting recaps, executive summaries, and timely communication to clients and internal stakeholders
• Coordinate resources across engineering, professional services, procurement, and third-party vendors to ensure successful project execution
• Monitor project budgets, labor utilization, burn rates, milestone completion, and project financial performance
• Proactively identify project risks, issues, dependencies, and blockers while driving timely resolution and appropriate escalation
• Manage formal project change requests, scope modifications, and associated documentation to ensure alignment between project objectives and client expectations
• Coordinate project scheduling to maximize resource utilization while maintaining delivery commitments
• Maintain accurate project documentation within PSA and project management platforms
• Partner with Client Success, Technical Account Managers, and Service teams to ensure successful project transition into ongoing support
• Contribute to the continuous improvement of PMO standards, documentation, templates, processes, and project delivery methodologies

Requirements:

• At least 3 years of experience managing client-facing technology projects within an MSP, IT consulting, or professional services environment
• Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset
• Demonstrated history of job stability – We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig
• Accountability – You are reliable and take responsibility for the tasks assigned to you
• Calm under pressure with the ability to confidently manage competing priorities and challenging client situations
• Strong organizational skills with the ability to manage multiple concurrent projects in a fast-paced environment
• Excellent written and oral communication skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Strong attention to detail with excellent documentation and project planning skills
• On occasion, we do require work outside of our standard business hours to accommodate client needs
• 3+ years managing multiple concurrent client-facing technology projects
• Experience delivering projects within managed services, IT consulting, or professional services organizations
• Proven experience managing project scope, budgets, schedules, risks, and client communications
• Experience with fixed-fee, time and materials, and managed services implementation engagements
• Hands-on experience using PSA platforms such as ConnectWise Manage (preferred), HaloPSA, Autotask, or similar
• Experience coordinating cross-functional technical resources including engineers, consultants, vendors, and third-party partners
• Strong understanding of project planning, resource management, budgeting, and project financial tracking
• Experience facilitating client meetings, executive status updates, and project governance
• Excellent written documentation skills including project plans, meeting summaries, status reports, and closeout documentation
• Strong problem-solving, organizational, and decision-making abilities
• PMP, CAPM, PRINCE2, CSM, or other project management certification
• Experience delivering managed services onboardings, infrastructure deployments, cybersecurity initiatives, business continuity, or disaster recovery projects
• Familiarity with ConnectWise Manage and related platforms including ConnectWise Automate, Control, Auvik, and Microsoft 365 administration
• Experience overseeing Microsoft 365, Azure, cloud migration, or hybrid infrastructure projects
• Experience working with clients in regulated industries including healthcare, financial services, legal, or manufacturing
• Experience developing or improving PMO processes, templates, project standards, or delivery methodologies