Remote Licensed Customer Service Agent

Anchor Line Insurance is a modern, client-focused agency dedicated to protecting what matters most for families and individuals. They are seeking a licensed Customer Service Agent to handle client inquiries and provide exceptional service while supporting the agency's growth.

Responsibilities:

• Handle inbound calls, emails, and chats from clients regarding their insurance policies
• Assist with policy changes, endorsements, renewals, and cancellations
• Process payments and billing inquiries
• Provide accurate information about coverage, deductibles, claims, and account details
• Troubleshoot client issues with professionalism and empathy
• Cross-sell or upsell additional coverages where appropriate (Home, Auto, etc.)
• Maintain accurate client records in agency management systems
• Support producers by managing follow-ups, documentation, and client communication
• Stay up-to-date on carrier guidelines, state regulations, and industry best practices
• Deliver service with a client-first mindset—professional, friendly, and solution-oriented

Requirements:

• Active Florida 220 license (required)
• Customer service background in insurance or call center setting
• Excellent communication and problem-solving skills
• Tech-savvy and comfortable working with agency management systems and CRM tools
• Dependable, organized, and able to thrive in a remote environment
• Positive, personable, and able to balance friendliness with professionalism
• Previous Allstate experience is strongly preferred